Frequently Asked Questions

How do I reset my password?

You can reset your password by clicking the “Forgot Password” link on the login page, or contact us using the form above.

Is my data secure?

Yes, we use industry-standard encryption and security measures to protect your personal and professional information. Read our Privacy Policy for full details.

How does the AI resume builder work?

Our AI technology analyzes your experience and creates personalized resume recommendations. The system uses OpenAI’s advanced language models to optimize your content for ATS systems and recruiter preferences.

What payment methods do you accept?

We accept all major credit cards and debit cards through our secure Stripe payment processing system.

Can I cancel my subscription anytime?

Yes, you can cancel your premium subscription at any time through your account dashboard. Your access will continue until the end of your current billing period.

Do you offer refunds?

We offer a satisfaction guarantee. Contact us within 30 days if you’re not completely satisfied with our premium services.

Response Time

We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, we aim to respond within 4 hours.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Limited support available

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For privacy-related inquiries, please review our Privacy Policy and Terms of Service.